Frequently Asked Questions


What is a Custom LED sign?
A custom LED sign is a personalized lighted sign that you can design according to your preferences. It's a stunning way to showcase your message, brand, or creative ideas using illuminated letters and graphics.

How do I create my own custom LED sign?
Creating your own custom LED sign is easy! Visit our website and navigate to our design tool. Choose the size, font, color, and style you prefer. As you make selections, you'll see a real-time preview of your design. Once you're satisfied, simply add it to your cart and proceed to checkout.

Can I see a preview of my design before purchasing?
Absolutely! Our design tool provides an instant preview of your custom LED sign as you make changes. This way, you can visualize how your sign will look before finalizing your order.

What customization options do I have?
You have full control over the design of your LED sign. Choose from a variety of fonts, colors, and sizes. You can create text-based signs, logos, graphics, or a combination of elements to match your vision.

How long does it take to receive my custom LED sign?
Our production and shipping times vary depending on the complexity of your design and the the overall size. On average, it takes 5 days to create your sign and 15 days for shipping. You'll receive an estimated delivery date during the checkout process.

Can I use my custom LED sign outdoors?
Yes, many of our LED signs are suitable for outdoor use. Be sure to choose the outdoor option when designing your sign if you intend to display it outdoors. This ensures that your sign is designed to withstand different weather conditions.

Can I return or exchange my custom LED sign?
Since each sign is custom-made to your specifications, we don't accept returns or exchanges unless there's a manufacturing defect or error on our part. If you encounter any issues, please contact our customer support team.

What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for secure and convenient payments.

Is there a warranty on the LED signs?
Yes, we offer a 12-months warranty on our LED signs. This covers manufacturing defects and issues related to the LED lighting components.

Do you offer bulk or wholesale pricing?
Absolutely! If you're interested in ordering multiple custom LED signs for commercial or promotional purposes, please reach out to our sales team for information on bulk or wholesale pricing.

Can I get assistance with my design?
Of course! Our customer support team is here to help you with any questions or design assistance you may need. Feel free to contact us at Support@mycustomled.com for personalized guidance.                                             


We hope this FAQ provides the answers you're looking for. If you have any more questions, don't hesitate to get in touch with us. We're excited to help you create a one-of-a-kind custom LED sign that shines bright!